Returns & Refunds Policy
Returns and Refund Policy
Thank you for shopping at Last One Kit.
If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You can request a return within 14 days from the date you receive your order.
Items must:
-
Be unused and in the same condition that you received them.
-
Retain their original packaging, including all accessories and manuals.
To initiate a return, please contact us at:
Indicating:
-
Your full name.
-
Order number.
-
Reason for return.
-
Photographs, if the item is damaged or has any defect.
We will respond with instructions on how and where to send the item.
2. Return Shipping Costs
If you return the item because you changed your mind or ordered an incorrect product, you will be responsible for the return shipping costs.
If the item is defective, arrived damaged, or we sent you an incorrect product, we will cover or refund reasonable return shipping costs.
3. Refunds
Once we receive and inspect the returned item, we will notify you by email.
If the return is approved, we will process the refund using the same payment method used for the original purchase.
The refund may take 5 to 10 business days to appear in your account, depending on your bank or card provider.
4. Non-returnable items
We may refuse returns of:
-
Items that show obvious signs of use, damage, or are not in their original condition.
-
Items returned without prior contact and authorization from us.
-
Any item returned after the 14-day period has passed.
5. Damaged or Incorrect Products
If you receive a damaged item or a product different from the one ordered:
Contact us within 72 hours of delivery at:
Include:
-
Your order number.
-
Clear photographs of the product and packaging.
Depending on the situation, we will offer you a replacement or a refund.
6. Delayed or Unreceived Refunds
If you haven't received your refund yet:
-
Check your bank account or card statement again.
-
Contact your bank or card provider.
-
If you still haven't received the refund, contact us at: