Shipping Policy

Shipping Policy

Our goal is to deliver your order as quickly and safely as possible.

1. Order Processing

Orders are typically processed within 1 to 2 business days.

Orders are not processed, shipped, or delivered on weekends or holidays.

2. Shipping Destinations

We mainly ship to the United Kingdom and selected international countries.

Available delivery options and their prices will be displayed during the checkout process.

3. Delivery Times

Estimated delivery times are:

  • United Kingdom: typically between 2 and 5 business days after dispatch.

  • Europe and International: typically between 5 and 15 business days, depending on the destination and the shipping carrier.

These times are estimates only.

Delays may occur due to high demand, customs checks, logistical issues, or problems with the shipping carrier.

4. Shipping Costs

Shipping costs are calculated during checkout based on the delivery address and the weight or size of the order.

Any available promotions or free shipping will be clearly displayed on our website or during the payment process.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number by email, provided that the selected shipping method includes tracking.

You can use this number to check the status of your shipment.

6. Customs, Duties, and Taxes on International Orders

For orders shipped outside the United Kingdom:

Customs authorities in the destination country may apply duties, import taxes, or other local charges.

These costs will be borne by the customer and are not included in the product price or shipping costs.

We recommend checking your country's customs regulations before placing an order.

7. Incorrect Address and Failed Deliveries

Please ensure that the shipping address provided is complete and correct.

We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

If a package is returned to us because it was not collected or could not be delivered, we may refund the product amount, excluding original shipping costs.

If you wish for the order to be resent, additional shipping costs may apply.

8. Lost or Unreceived Packages

If your order appears delayed or has not arrived:

  • First, check the tracking information.

  • Contact the shipping carrier using your tracking number.

  • If you still need assistance, contact us at:

📩 info.lastonekit@gmail.com

We will investigate the issue with the shipping carrier.